Frequently Asked Questions

We supply commercial arcade game machines, redemption games, racing and simulator products, interactive digital sports equipment, and complete indoor commercial entertainment solutions for FECs, malls and amusement venues.

Yes. OEM and ODM options can include cabinet colors, artwork, logos, screen layouts, language, payment systems and venue-specific themes.

Share your venue size, target age group, country, budget and expected traffic. We can recommend a balanced mix of attractions with a layout and quotation.

Requirements vary by model and destination. Each quotation includes voltage, frequency, plug type and rated power for your electrician.

After confirming the product list and quotation, we approve artwork or layout, schedule production, complete testing and share packing and shipping details before dispatch.

We check appearance, wiring, safety functions, software, controls and packaging. Photos or videos can be provided before the machines leave the factory.

Warranty terms are stated in the quotation or sales agreement. We provide remote technical guidance, troubleshooting materials and replacement-part support according to the agreed terms.

Yes. Common controls, screens, boards, sensors and consumables can be quoted with the order or supplied later.

Machines are tested, protected with internal cushioning and packed in export-grade cartons or wooden cases as appropriate for the product and route.

Timing depends on availability, customization, order quantity and destination. We provide an estimated production schedule and shipping lead time in the quotation.

We can coordinate freight options and provide commercial invoices, packing lists and standard export documents. Your local broker handles destination clearance and taxes unless agreed otherwise.

Yes. We provide installation guidance, manuals, remote support and, for eligible projects, on-site installation coordination.

There is no single minimum. We can plan a focused arcade or a complete FEC around your available square meters, circulation, seating and service areas.

Plan clear customer flow, visibility, safe distances, power and network access, staff sightlines, emergency paths and a mix of attractions for different ages.

Yes. Project support can cover concept planning, product selection, layout recommendations, customization, manufacturing, shipping and installation coordination.

Send your venue location, approximate size, preferred products and target opening date through our contact form. Our team will follow up with recommendations and pricing.