Elong Service Resources
Maintenance Library
Practical care and first-check guidance for commercial arcade equipment. Keep your machines clean, ready for play and easier to support when an issue arises.
Start Here
The topics you might need
Simple routines for operators, plus a clear path to technical support when routine checks are not enough.
Before opening
Check cabinet condition, play areas and basic operation before guests arrive.
View checklist → 02 / PREVENTIVE CAREWeekly routine
Make time for cleaning, inspection and a written service log.
View checklist → 03 / FIRST CHECKSWhen a game stops
Record the symptom and gather the details a technician will need.
View checklist →Equipment Focus
Care across your arcade floor
Use the routine that matches the machine and its manufacturer's instructions. These starting points help your team notice issues early.
Table games
Air hockey care
Keep the playfield clear, check puck movement and note changes in airflow or sound.
Review routine →
Video arcade
Shooting game checks
Test controls and screen response, and report calibration changes before they affect play.
Review routine →
Racing games
Racing cabinet checks
Inspect the seat, handlebars and exposed surfaces, then test a complete game cycle.
Review routine →Operator Checklists
A practical maintenance rhythm
Adapt these checks to each model's manual and your venue's operating procedures.
01 / Every day
Before opening
A brief walk-through can catch visible problems before the first play session.
- Look for loose trim, damaged cables, spills or blocked ventilation around each cabinet.
- Clean player-touch surfaces using products approved for the machine's materials.
- Run a test play and check display, sound, payment and controls.
- Mark any machine with an unresolved safety or gameplay issue out of service.
02 / Every week
Preventive care
Keep a repeatable record so changes in machine performance are easier to spot.
- With equipment powered off, clean accessible exterior surfaces and surrounding floor areas.
- Inspect visible fasteners, moving parts and wear points without opening electrical enclosures.
- Check airflow openings are unobstructed and listen for unusual fan or motor noise during operation.
- Record the date, machine model, serial number and any symptoms in a service log.
03 / When something goes wrong
First checks & support
Collect useful details before requesting repair guidance from the Elong team.
- Stop play if the machine is unsafe, overheats, smells unusual or has exposed wiring.
- Note the exact symptom, any on-screen error and when the issue occurs.
- Check only operator-accessible settings and connections described in the model manual.
- Send the model and serial number, photos or a short video, and the steps already tried to support.
Need a hand?
Get help with your equipment
Tell us the machine model, serial number and symptoms. Photos or a short video help our team understand the issue faster.